Alton Towers has apologised after customers were stranded on a monorail on the hottest day of the year - but has denied reports that others were stuck upside down on its Air ride.
Around 80 passengers were stranded for about an hour on the monorail train on Wednesday evening in temperatures of 28C (82F).A statement said the stoppage was caused by a "technical issue" and that passengers were kept fully informed and given refreshments.
Guests at the park were also left in mid-air on the park's Air ride in another incident on Wednesday.
Pictures on social media appear to show people stuck in a horizontal position facing the ground, but the park said reports they were left dangling upside down are completely inaccurate.
Alton Towers called it a "minor technical stoppage" that was resolved within 20 minutes and "within standard operating procedures".
Twitter user @ThatsBenTV posted: "I was at alton towers yesterday and air didn't brake down upside-down, it simply stopped on the lift hill."
An Alton Towers spokeswoman said: "Guests are more focused on any minor delay or technical stoppage at the current time, but any delays that we are experiencing now are within our expected level and will be dealt with according to our stringent processes."
The park is in the spotlight after the crash on its Smiler ride on 2 June left five people seriously injured.
Two people, Vicky Balch, 20, and 17-year-old Leah Washington, had legs amputated after the ride collided with an empty carriage.
No comments:
Post a Comment